Operational Analytics in OpenEye Web Services (OWS) streamlines operations, improves customer service, and reduces liabilities through AI-powered technology combined with OpenEye video. More than just person detection, OWS Operational Analytics can analyze interactions between employees and guests, as well as objects, to gather the exact metrics you need.
Measure customer experience including queue length, wait time or food delivery.
Track food safety events, such as handwashing, time on grill, and glove use.
Monitor engagement at key areas, including setting alerts when an employee isn't present when a customer is at the register.
Create specific alerts for capacty, queue length or if a person is detected in a restricted area.
Track vehicle journey time for one or more drive-thru lanes or pickup stations.
Be alerted on low stock items in key merchandise areas or grab-and-go stations.
Get more accurate counts for occupancy and people counting with employee exclusion, or use heat mapping to improve operations.
Track and reidentify persons or vehicles to prevent double counts and ensure accurate wait times. Start tracking time when the customer begins waiting, even if that's prior to order placement.
Go beyond person detection by analyzing interactions between employees, customers, and objects to gather the exact metrics you need. Get alerted when an employee is not present at point-of-purchase.
Ensure teams can react quickly to changes in business by displaying real-time queue counts and wait times on monitors onsite. Display hourly summaries to keep teams aware, address needed improvements, and motivate employees.
OpenEye's experience serving customers across a wide range of industries allows us to tailor our features and integrations to meet the unique needs of your organization.
See how Operational Analytics benefits both quick service restaurants and retail operations by making powerful AI-based analytics work for you and your business.
