OpenEye Web Services reduces shrink, improves customer service, and streamlines operations, through actionable business intelligence, for retail stores nationwide. Our powerful cloud-managed video platform gives you the tools you need to get a better return on your loss prevention efforts and improve security, both cyber and physical. All while reducing the burden on IT and operations.
Use OpenEye loss prevention solutions to investigate returns fraud, coupon manipulation, voids, and under-ringing at the Point of Sale. Identify fraud at all levels of your operation, from cashiers to general managers, or customers. OpenEye helps set apart intentional fraud from instances of poor operations management. With POS data synced with the video, it is possible to watch for troublesome operational areas in each store and identify the root cause of an operational deficiency and training opportunities.
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Receive a notification when a site is late to open or closes early, queue lengths at a register are too long, or restricted areas are accessed. Alert notices instantly pull up video on your smart device or PC. OpenEye Web Services can provide valuable real time or retrospective intelligence to help you run your business more efficiently.
Create thumbnail image reports to gain valuable insight into customer readiness, policy compliance, and to verify promotional displays and store signage. Reports can be generated for one camera or dozens spanning multiple sites. Thumbnails can be collected at set intervals or at specific times throughout the day or week.
OpenEye Web Services (OWS) combined with POS Connect deters theft, reduces internal fraud and generates valuable business intelligence for retail stores nationwide. Our powerful cloud-managed video platform gives you the tools you need to get a better return on your loss prevention efforts and improve customer satisfaction while reducing the burden on IT and Operations.
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OWS recording software establishes a trusted outbound connection to our cloud servers to manage and authenticate remote communication. This means no open inbound ports, DDNS, or port forwarding to punch holes in your secure firewall. It also means reduced connection issues and burden on your IT department.
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OWS allows you to easily manage hundreds or thousands of locations using centralized user management based in the cloud. There is no software to install on user PCs, add or edit recorder permissions from a remote location, user role-based user groups to standardize operations and any changes are pushed instantly to all your users and devices.
More about Cloud-Based Management
OWS employs the latest in cybersecurity practices like multi-factor authentication, no open inbound ports, fully encrypted communication, and centralized user credentialing to safeguard your branch network and make security compliance easier.
More about CybersecurityIntelligent search options help loss prevention or security staff locate incidents faster. Video is tied to analytics and alarm events to immediately pull up relevant incidents. Thumbnail and object search options also allow rapid scanning of large periods of data to locate critical events for investigation. Video can be exported to the cloud and shared via password protected links with law enforcement or insurance companies. A complete record of downloads and views is available as well as the ability to revoke access and set expiration dates on clips.
Learn moreReduce the time you spend managing video incidents. OpenEye Web Services can significantly improve operational efficiencies by centralizing your video exports and making them easier to share. Video events exported to your cloud account can be shared via email with coworkers, law enforcement, HR, or management. You can even enter notes and control whether events can be downloaded by recipients.
Automated health monitoring ensures your recorders are working properly and eliminates undetected system failures. Real-time health monitoring keeps you abreast of critical issues and potential problems with your video system including pending hard drive failure, changes in recording retention, network outages, and camera failure or tampering.
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