How To Troubleshoot Audio Issues on Apex

1. Log into the camera and make sure audio is enabled. Set to either Simplex (listen only) or full-duplex (talk and listen simultaneously) depending on the application.
2. Set Bit Rate setting uLaw and adjust gain appropriately (Input gain will control the sensitivity or volume of the audio it picks up, higher is louder, lower is quieter). Having it set too high can cause static or white noise.

2. Make sure you can hear audio in the browser. Some cameras require a certain web browser like Internet Explorer to display video and provide audio. *Note you may have to click a live audio button or something similar to start playing audio. If you still can not hear audio at this point you will want to check your that your line amp microphone is connected properly or test it on another device like a computer.

3. Once you have verified audio in the browser you can move to the recorders settings. Log into the recorder and click the setup button and then click cameras on the side menu. Click on the camera and go over to the audio tab. Make sure you have it set to record and click save.

4. To test that the camera is recording audio you export a clip (make sure to check the "include audio" box) or you can listen to the live audio using command station or the mobile app.

5. Mobile app - Connect to the recorder and tap on the camera to view the camera in one camera grid layout. Tap the audio button in the lower right-hand corner

6. Command Station - Connect to the recorder, right click on the camera in the grid and then mouse down to Audio and click play audio

7. If you still can not hear audio from the camera reboot the recorder and then test it again in command station or the mobile app.