Proactively Solve Video Security Issues with Health Monitoring

OpenEye Web Services’ (OWS) real-time health monitoring provides a powerful tool for security integrators to enhance service offerings and provide more value to customers. Health monitoring keeps you and your customers informed about critical issues and potential problems with their video surveillance systems, ensuring reliability and functionality. This enables you to keep clients’ systems up-to-date and working properly so your customers don’t find themselves without video.

Learn more about how health monitoring in OpenEye Web Services benefits both you and your customers’ business below.

How Health Monitoring Helps Your Customers

Health monitoring offers numerous benefits to your customers. It provides complete visibility into the health of their security system, keeping them up to date on the status of their entire surveillance infrastructure. Device functionality can be quickly viewed with comprehensive reports , and powerful alerts can be configured for proactive response to system issues. Health monitoring ensures video availability, transitions customers from being reactive to proactive, and offers around-the-clock protection.

Video When Your Customers Need It

Health monitoring ensures your customers video surveillance systems are always operational, so they don't find themselves without video when they need it most. This reliability is crucial for maintaining security and compliance across industries.

Health Alerts help identify when something is affecting the ability of hardware to capture or record video, such as Hard Drive Error or Connection Lost to Camera. Storage Retention Alerts ensure specific cameras aren’t falling below user determined limits, so your clients don’t lose video from days or weeks ago that’s needed for the goals of their organization.

Reactive to Proactive

Customers with health monitoring can transition from a reactive to proactive response when issues occur with their security system. By identifying and remedying issues before they become serious security blind spots, your customers can avoid system downtime and lessen the burden on IT and security teams, while also saving your team time and resources to troubleshoot and fix their video security.

System Summary Reports provide a quick summary of a user’s system to let them know of any problems. These reports enable easy reviewing of health data for each recorder, including storage retention.

Inventory Reports list detailed information on all recorders and cameras, such as current software or firmware version, frame rate settings, and average days of recorded video, so your customers can ensure hardware is up to date and meeting business needs.

Around-The-Clock Protection

With health monitoring, your customers can keep people and assets safe by ensuring their video security system is in working order. This 24/7 awareness is essential to your customers so they can maintain a secure and compliant environment.

Day/Night Reports show a day and night image from each camera and compare that to a reference image for each. This provides an easy way to identify changes to a camera’s field of view due to dirt, branches, or other image issues to ensure your clients have video when they need it.

How Health Monitoring Helps Your Business

Health monitoring ensures that a customer’s surveillance system is always operational, and that any issues can be quickly identified and resolved by either you or the customer. This not only enhances the overall value of your service but also strengthens customer relationships, increases your own operational efficiency, and, when offered as a managed service, boosts recurring revenue.

Quickly Solve Customer Issues to Save on Time and Money

Health monitoring enables customers to be proactive, saving them time and money. Simultaneously, it allows you to be proactive in how you deploy maintenance and service.

Health monitoring empowers your customers to resolve issues more efficiently, reducing the frequency and increasing the effectiveness of your service and maintenance. You can quickly share System Summary Reports and receive Health Alerts from their security system. With this data in hand, you can inform them of foreseeable problems, troubleshoot issues remotely, and roll trucks less often.

Strengthen Customer Relationships

Health monitoring in OWS enables you to stay informed on the health of your customers security systems, address critical issues proactively, and notify them of potential problems to build trust and credibility. By enabling closer communication with your customers, health monitoring can help you foster more positive long-term relationships, leading to improved business with your clients. Additionally, by identifying and addressing issues before they escalate, customers will see you as a reliable and responsive security integrator.

This is accomplished via Remote Troubleshooting . Thanks to OpenEye Web Services’ cloud capabilities, issues with video security can be diagnosed from anywhere, enabling higher visibility into problems affecting your clients’ systems and increased awareness so you and your team can respond proactively.

“With OWS and the way we run managed services, a lot of times we know the problem exists and we’ve already fixed it before the client’s even aware that they had a problem.” Merle Hughes, VP of Service, NAVCO.

Health monitoring can also help you identify opportunities for customers to improve or upgrade their system, further strengthening your customer relationships and opening new revenue streams.

Consistent Revenue Stream

Another benefit of health monitoring in OWS is that by bundling ongoing health monitoring with other services, you can increase your recurring monthly revenue.

As a managed service, health monitoring provides a consistent revenue stream while reducing customer attrition. Customers will be more likely to stick with a service provider who offers proactive solutions to any problems with their video security so that their systems are always up and running. This helps reinforce solid client relationships and can in turn lead to new customers down the road.

Health Monitoring in OpenEye Web Services

Health monitoring significantly enhances your service offering to customers while improving operational efficiency for your business. By reducing onsite visits, increasing recurring monthly revenue, and building stronger customer relationships, health monitoring positions you for long-term success. Consider offering health monitoring as part of your service offering to differentiate your business and provide unparalleled value to your customers.

Ready to see how health monitoring can enhance your business and provide better service to your customers? Contact your sales representative at OpenEye to learn more about the benefits of health monitoring in OpenEye Web Services.